Refund & Cancellation Policy

Effective date: June 8, 2026

1. Cancellation

You may cancel at any time through the Stripe-hosted customer portal, which is linked from the application. Cancellation stops future renewals; your plan remains active until the end of the current billing period.

After a paid plan ends, your account and saved content remain accessible, and you may export your workspaces from the application at any time. Any unused top-up balance remains usable for AI usage until it is consumed or its validity lapses (see the Subscription & Billing Terms, Section 2); without a remaining top-up balance, access is read-only. Purchasing further top-ups requires an active plan. Content is retained in accordance with the retention terms of our Privacy Policy.

2. Refunds

Because AI usage is delivered immediately and incurs real-time costs to us, the following applies:

(a) Consumed usage is non-refundable once delivered.

(b) The included monthly allowance is non-refundable. Cancelling part-way through a billing period does not entitle you to a refund for the unused remainder of that period, except where a refund is required by applicable law, including under Section 3.

(c) Top-ups are refundable on request to the extent unconsumed and still valid: we will refund the portion of your purchased top-up balance that you have not used and whose 12-month validity (see the Subscription & Billing Terms, Section 2) has not lapsed, with no minimum amount.

3. Right of withdrawal (EU and UK consumers)

If you are a consumer in the EU or the UK and did not request immediate performance with acknowledgment of the loss of the withdrawal right (see Subscription & Billing Terms, Section 8), you may withdraw from the contract within 14 days of purchase and receive a refund, reduced by a proportionate amount for any usage delivered at your request before withdrawal.

If you did request immediate performance, the right of withdrawal lapses once the service has been fully performed. Where the service has been performed only in part, you may still withdraw within the 14-day period, and the refund will be reduced by a proportionate amount for the usage already delivered at your request.

Nothing in this policy limits mandatory consumer rights, including remedies for a service that is defective or not as described.

4. Refunds at our discretion

Outside the cases above, we may issue refunds at our reasonable discretion, for example in the case of a billing error or a verified service failure attributable to us.

5. How to request a refund

Email [email protected] from the email address on your account, identifying the charge in question. We aim to respond within 10 business days.

6. Chargebacks

If you do not recognize a charge, please contact us before initiating a dispute with your bank; we can usually resolve the matter more quickly. Charges appear on your statement with a descriptor that includes “NODEPAD”.

7. Contact

The Palaz Company LLC, 1209 Mountain Road PL NE STE N, Albuquerque, NM 87110, USA. Email: [email protected].